Fix Coffee Support

Knowledge base

Start with a known answer.

  1. Orders & shippingGetting a GST invoice for your orderHow to get a GST tax invoice, what happens if you ordered without a GSTIN, and the time limits that apply.
  2. Orders & shippingTracking your orderWhere to find your courier and tracking link, how to read the status, and when to ask us to chase the courier.
  3. Orders & shippingWhat to do when a shipment is delayedWhat counts as a delayed shipment, what we do about it, and your options while we chase the courier.
  4. Warranty & returnsArrived damaged or dead on arrivalWhat to do within 72 hours of delivery if your product arrives broken, damaged or not working at all.
  5. Warranty & returnsHow to file a warranty claimThe claim process step by step, from opening a request and sharing videos to pickup, bench test and your choice of remedy.
  6. Warranty & returnsRepairs after the warranty endsOut of warranty? We still repair. How the free diagnostic quote works and what typical turnarounds look like.
  7. Warranty & returnsWhat your warranty coversThe standard 12-month warranty, when the clock starts, what is covered, what is excluded, and your choice of remedy.
  8. Warranty & returnsWrong item, missing item, or an accessory that does not fitThe 7-day windows for wrong or missing items and for accessory compatibility returns, and how each one works.
  9. Machines & grindersGrinder not working after cleaning? Check the reassemblyThe most common cause of a manual grinder failing after a clean is a washer going back upside down. How to check it on the MHW-3BOMBER Blade R3.
  10. Getting helpHow Fix Coffee support worksThe ways to reach us, what happens after you open a request, and the response times we commit to.
  11. Getting helpIf you are not satisfied, appeals and the grievance officerThe published appeals ladder, the grievance officer's contact, and the 48-hour and 30-day commitments that apply.
  12. Getting helpUsing the chat and voice assistantWhat the assistant can do for you, what it cannot, and how your conversation turns into a support case.
Chat with support