Warranty & returns
What your warranty covers
The standard 12-month warranty, when the clock starts, what is covered, what is excluded, and your choice of remedy.
Updated 30 Jul 2026, 12:37 pm
The standard warranty
Every product we sell carries a 12-month warranty from the date of delivery, unless the product page or a brand page states a longer period. The clock starts on the day the product is delivered to you, not the day you ordered.
The warranty is valid within India.
Some brands have their own warranty pages with the full detail:
For all other brands, the standard 12-month term on the master warranty page applies.
The service windows at a glance
| Situation | Window | What you get |
|---|---|---|
| Dead on arrival or damaged in transit | 72 hours from delivery | Free pickup, then repair, replacement or refund, your choice |
| Wrong item or missing item | 7 days from delivery | Free pickup and the correct item at our cost. If it is out of stock, you choose: wait for restock, swap to a different product, or a full refund |
| Accessory that is not compatible with your setup | 7 days from delivery | Return for store credit, valid for 12 months. A ₹500 restocking fee applies and return shipping is at your cost |
| Manufacturing defect | 12 months from delivery | Troubleshooting first; if remote steps do not resolve it, free pickup, a bench test, then your choice of remedy |
What is covered
Manufacturing defects in materials or workmanship. Typically that means:
- Motors, pumps and heating elements
- Power boards and control electronics
- Non-wear structural parts such as the chassis, housing and brackets
What is not covered
- Wear parts. Burrs, bearings, gears, springs, seals, O-rings, WDT needles, bellows, catch cups, knobs and handles wear with use and are excluded on all brands
- Consumables once opened or used. Coffee beans, cleaning tablets and filters with a broken seal
- Damage from misuse, drops, impact or liquid ingress
- Damage from unsuitable water, such as very hard or high-TDS water, or from supply voltage fluctuations
- Unauthorised modification, including opening up the unit yourself
- Products with tampered, removed or illegible serial numbers
- Cosmetic issues
- Units bought from unauthorised sellers
- Personal-preference complaints without a functional fault, for example sound level, taste or grind character
The brand pages list the exact wear parts for each brand.
Commercial use
The warranty is for domestic, home use. If your order carries a GSTIN belonging to a cafe, restaurant, hotel, office, roastery or rental business, warranty cover on products not rated for commercial duty is reduced to 6 months from delivery. For DF grinders, commercial and professional use is not covered at all.
Bought under a business GSTIN for tax convenience, but it is a personal purchase? Email support@fixcoffee.in within 7 days of the order and we treat it as a personal purchase for warranty and return purposes.
Your choice of remedy
If our bench test confirms a covered defect, you choose the remedy: repair, replacement or refund. The choice is yours, not ours. A refund goes to your original payment method and is initiated within 5 working days of the Failure Analysis Report.
The full policy
The complete published terms are at fixcoffee.shop/policies/refund-policy and fixcoffee.shop/pages/warranty-information.