Repairs after the warranty ends

We still repair your equipment

If your product is past the 12-month warranty window, or the issue falls under a policy exclusion, we can still help on a paid-service basis.

How it works

1. Open a request at /requests/new with your order number and product name. Attach photos or a short video of the issue.
2. We send you a free diagnostic quote within two business days of receiving the photos. It covers the likely cause, the cost of repair or replacement parts, and the turnaround.
3. You decide whether to proceed. There is no obligation.
4. If you go ahead, pickup and return shipping are included.

Typical turnarounds

Common jobs such as bearings, seals and worn burrs have standard part prices and turn around in 5 to 7 working days. More involved repairs are quoted case by case, with the timeline in the quote.

Why a claim may be out of warranty

The published warranty information page sets the 12-month window from delivery, and it and the refund policy list the exclusions, such as wear parts and damage from misuse. The article "What your warranty covers" summarises them. Whatever the reason, the paid path above is always open to you.