Wrong item, missing item, or an accessory that does not fit

Wrong item or missing item

If you received the wrong product, or something is missing from your order, report it within 7 days of delivery.

1. Open a request at /requests/new with your order number.
2. Tell us what you received and what was missing or wrong. Photos of the shipment help.
3. We arrange a free pickup of the wrong item and send you the correct one at our cost.
4. If the correct item is out of stock, the choice is yours: wait for restock, swap to a different product with any price difference settled, or take a full refund to your original payment method.

An accessory that does not fit your setup

Bought an accessory that turns out to be incompatible with your machine or grinder? You can return it within 7 days of delivery.

Please note how this return works, as published in our refund policy:

1. Open a request at /requests/new within 7 days of delivery.
2. A ₹500 restocking fee applies, and return shipping is at your cost.
3. Once the item reaches us, the refund is issued as store credit, valid for 12 months on your account.

This return path is for accessories only. Main products, meaning grinders and espresso machines, cannot be returned for change-of-mind or compatibility reasons.

Not sure whether an accessory fits your machine? Ask us before you order. A quick question on /requests/new or the chat assistant saves the return altogether.