Orders & shipping
Getting a GST invoice for your order
How to get a GST tax invoice, what happens if you ordered without a GSTIN, and the time limits that apply.
Updated 30 Jul 2026, 12:37 pm
If you entered your GSTIN at checkout
Your invoice was generated with the GSTIN you gave. Ask us for a copy any time and we will re-send it. For your security we confirm the GSTIN on file by its last 4 characters only, never the full number.
If the GSTIN on the invoice is wrong, share the correct GSTIN and the registered business name. We will re-issue the invoice within two business days.
If you ordered without a GSTIN
Your invoice is a regular retail invoice, not a GST tax invoice.
If you need a GST tax invoice:
- Open a request at /requests/new with your order number.
- Share your GSTIN and the registered business name.
- We re-issue within two business days.
Time limits
Please note that a GSTIN can only be added to an invoice within the same GST filing period as the order. If your order is older than 30 to 45 days, we may need to raise a supplementary document instead. We will confirm once we check your order.