Using the chat and voice assistant

What the assistant can do

The chat assistant on this help centre, and the voice line at /voice, can:

• Answer questions covered by these help articles, such as warranty terms and return windows
• Take down your issue and open a support request for you

When the assistant opens a request, you get the same private case link by email as you would from /requests/new, and the support team picks it up from there.

What the assistant cannot do

• It cannot check the status of an existing order or an existing case. For a status update, reply on your case email thread or write to support@fixcoffee.in
• It cannot approve warranty claims, refunds or replacements. Those decisions are made by the support team on your case

A human is always in the loop

Every request the assistant opens is reviewed by our support team, and the response times published in "How Fix Coffee support works" apply. If your matter is a formal complaint, the grievance process described in our refund policy is handled by people, not by the assistant.