Getting help
How Fix Coffee support works
The ways to reach us, what happens after you open a request, and the response times we commit to.
Updated 30 Jul 2026, 12:37 pm
Ways to reach us
- Open a request at /requests/new
- Email support@fixcoffee.in
- WhatsApp +91 96507 41802
- The chat assistant on this help centre, or the voice line at /voice
Support hours are Monday to Saturday, 10:00 to 19:00 IST.
What happens after you open a request
You get an acknowledgement with your ticket number within 24 hours.
We also email you a private link to your case. Everything about your request lives there: our replies, your replies and any photos or videos you attach.
Keep that email. Replying on the case thread keeps everything in one place and gets you answered faster than opening a new request.
Response times
- Acknowledgement with your ticket number: within 24 hours
- First substantive reply: within 2 business days
What helps us help you faster
- Your order number.
- Photos or a short video, if you are reporting a product issue.
- The product's serial number, for warranty claims.
Not satisfied with the outcome?
You can escalate. The article "If you are not satisfied: appeals and the grievance officer" explains the appeals ladder published in our refund policy.