What to do when a shipment is delayed

Not shipped yet?

If your order is paid but has not shipped, you will get an automatic email the moment it does, with the tracking details. This article is about orders that have already shipped.

What counts as delayed

Our shipping policy publishes the delivery windows, measured from the date of dispatch, not the order date:

• Priority (paid) shipping: within 7 days of dispatch
• Standard or free shipping: within 14 days of dispatch

If your package is still undelivered past its window, that is a delay worth acting on. We often spot these ourselves and write to you first.

What we do

We escalate with the courier and follow up until we have a clear answer on where the package is. We investigate and come back to you within 2 business days, and we share an update as soon as the tracking moves or the package arrives.

We do not quote a fresh delivery date while the courier is still confirming the package status. Once the status is confirmed, we act on it.

Your options

These are published in the shipping policy and apply when a delay is on our side, not caused by a force-majeure event such as severe weather or a transport disruption:

1. Priority shipping that missed its 7-day window: the priority-shipping charge is refunded to your original payment method, or, if you prefer, a store-credit voucher of the same amount plus 10 percent. Your choice.
2. Standard shipping that missed its 14-day window: cancel for a full refund to your original payment method, or choose to wait and receive a ₹500 store-credit voucher.

Where a force-majeure event pauses the window, we notify you within 2 business days of becoming aware and keep you updated until courier service resumes at your pincode.

How to reach us

Open a request at /requests/new with your order number, or reply on your existing case. Tell us which of the two options you prefer and we will act on it.