Knowledge base
Start with a known answer.
- Warranty & returnsArrived damaged or dead on arrivalWhat to do within 72 hours of delivery if your product arrives broken, damaged or not working at all.
- Warranty & returnsHow to file a warranty claimThe claim process step by step, from opening a request and sharing videos to pickup, bench test and your choice of remedy.
- Warranty & returnsRepairs after the warranty endsOut of warranty? We still repair. How the free diagnostic quote works and what typical turnarounds look like.
- Warranty & returnsWhat your warranty coversThe standard 12-month warranty, when the clock starts, what is covered, what is excluded, and your choice of remedy.
- Warranty & returnsWrong item, missing item, or an accessory that does not fitThe 7-day windows for wrong or missing items and for accessory compatibility returns, and how each one works.