/* Fix Coffee support portal — matches the fixcoffee.shop storefront theme:
   white, near-black ink, deep maroon accent, pill controls, system type. */
* { box-sizing: border-box; margin: 0; padding: 0; }
:root {
  --bg: #ffffff;
  --wash: #f7f5f4;
  --surface: #ffffff;
  --ink: #121212;
  --soft: rgba(18, 18, 18, 0.75);
  --muted: rgba(18, 18, 18, 0.5);
  --accent: #7b2e3f;
  --accent-dark: #5e2331;
  --accent-soft: rgba(123, 46, 63, 0.08);
  --line: #e8e8e8;
  --radius: 12px;
  --pill: 999px;
}
body.portal {
  font-family: -apple-system, BlinkMacSystemFont, 'SF Pro Display', 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;
  background: var(--bg);
  color: var(--soft);
  line-height: 1.6;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}
main { flex: 1; }
.container { max-width: 1000px; margin: 0 auto; padding: 0 1.25rem; }
.container.narrow { max-width: 680px; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { color: var(--ink); font-weight: 600; letter-spacing: -0.01em; }
.muted { color: var(--muted); }
.center { text-align: center; }
.mono { font-family: ui-monospace, Menlo, monospace; font-size: 0.9em; }

/* header — storefront-style: white, black text, roomy */
.portal-header { background: var(--bg); border-bottom: 1px solid var(--line); }
.header-row { display: flex; align-items: center; justify-content: space-between; padding: 1.05rem 1.25rem; }
.brand { font-weight: 700; font-size: 1.05rem; color: var(--ink); letter-spacing: -0.01em; display: flex; align-items: center; gap: 0.65rem; }
.brand:hover { text-decoration: none; }
.brand-logo { display: block; border-radius: 50%; }
.brand-sub { color: var(--muted); font-weight: 500; font-size: 0.95rem; letter-spacing: 0.16em; text-transform: uppercase; }
.portal-header nav { display: flex; gap: 1.5rem; }
.portal-header nav a { color: var(--ink); font-size: 0.93rem; }
.portal-header nav a:hover { color: var(--accent); text-decoration: none; }

/* hero — big storefront-style statement on white */
.hero { padding: 4.5rem 0 3rem; text-align: center; }
.hero h1 { font-size: 2.6rem; font-weight: 650; letter-spacing: -0.03em; margin-bottom: 1.5rem; }
.search-form { display: flex; gap: 0.5rem; max-width: 560px; margin: 0 auto; }
.search-form input {
  flex: 1; padding: 0.85rem 1.4rem; font-size: 1rem; border: 1px solid var(--line);
  border-radius: var(--pill); background: var(--surface); color: var(--ink);
  box-shadow: 0 1px 4px rgba(18,18,18,0.05);
}
.search-form input:focus { outline: 2px solid var(--ink); border-color: transparent; }
button, .btn {
  padding: 0.8rem 1.6rem; font-size: 0.95rem; border: none; border-radius: var(--pill);
  background: var(--ink); color: #fff; cursor: pointer; font-weight: 600;
}
button:hover, .btn:hover { background: #000; }

/* categories */
.category-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 1.25rem; padding: 1.5rem 0 2rem; }
.category-card { background: var(--surface); border: 1px solid var(--line); border-radius: 16px; padding: 1.5rem 1.6rem; }
.category-card h2 { font-size: 1rem; margin-bottom: 0.8rem; }
.category-card ul { list-style: none; }
.category-card li { padding: 0.32rem 0; }
.category-card a { color: var(--soft); }
.category-card a:hover { color: var(--accent); }

/* contact strip */
.contact-strip { padding: 2.5rem 0 4rem; text-align: center; }
.contact-strip h2 { margin-bottom: 1.4rem; font-size: 1.35rem; }
.contact-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 1rem; }
.contact-card {
  background: var(--surface); border: 1px solid var(--line); border-radius: 16px;
  padding: 1.5rem; display: flex; flex-direction: column; gap: 0.3rem; color: var(--ink);
}
.contact-card:hover { border-color: var(--ink); text-decoration: none; box-shadow: 0 2px 12px rgba(18,18,18,0.06); }
.contact-card strong { color: var(--accent); }
.contact-card span { color: var(--muted); font-size: 0.9rem; }

/* article */
.article { padding: 2.5rem 0 4rem; }
.crumbs { font-size: 0.9rem; color: var(--muted); margin: 1.5rem 0 0.75rem; }
.article h1 { font-size: 1.8rem; margin-bottom: 1.25rem; }
.article-body { background: var(--surface); border: 1px solid var(--line); border-radius: 16px; padding: 2rem; color: var(--soft); }
.article-body p, .article-body ul, .article-body ol { margin-bottom: 1rem; }
.article-body ul, .article-body ol { padding-left: 1.4rem; }
.article-body h2, .article-body h3 { margin: 1.25rem 0 0.5rem; font-size: 1.05rem; }
.article-body strong { color: var(--ink); }
.article-footer { margin-top: 1.5rem; color: var(--muted); }

/* forms */
h1 { margin: 1.5rem 0 0.5rem; font-size: 1.8rem; }
.stack { display: flex; flex-direction: column; gap: 1rem; margin: 1.5rem 0 3rem; }
.stack label { display: flex; flex-direction: column; gap: 0.35rem; font-weight: 600; font-size: 0.9rem; color: var(--ink); }
.stack input, .stack textarea, .stack select {
  padding: 0.75rem 1.1rem; font-size: 1rem; font-family: inherit; border: 1px solid var(--line);
  border-radius: var(--radius); background: var(--surface); color: var(--ink); font-weight: 400;
}
.stack input { border-radius: var(--pill); }
.stack input:focus, .stack textarea:focus, .stack select:focus { outline: 2px solid var(--ink); border-color: transparent; }
.row2 { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; }
@media (max-width: 600px) { .row2 { grid-template-columns: 1fr; } .hero h1 { font-size: 1.9rem; } }
.form-error { color: #b3261e; background: #fdecea; padding: 0.6rem 1.1rem; border-radius: var(--radius); margin-top: 1rem; }

/* deflection */
.deflect { background: var(--accent-soft); border-radius: var(--radius); padding: 1rem 1.25rem; }
.deflect strong { color: var(--accent); }
.deflect ul { list-style: none; margin-top: 0.4rem; }
.deflect li { padding: 0.2rem 0; }

/* results */
.result-list { list-style: none; margin: 1.5rem 0 3rem; }
.result-list li { padding: 0.65rem 0; border-bottom: 1px solid var(--line); }

/* ticket thread */
.ticket-meta { margin-bottom: 1.25rem; color: var(--muted); }
.thread { display: flex; flex-direction: column; gap: 0.9rem; margin: 1.5rem 0; }
.msg { border-radius: 16px; padding: 1rem 1.25rem; max-width: 85%; }
.msg-you { background: var(--wash); align-self: flex-end; border-bottom-right-radius: 6px; }
.msg-agent { background: var(--surface); border: 1px solid var(--line); align-self: flex-start; border-bottom-left-radius: 6px; }
.msg-head { font-size: 0.85rem; font-weight: 600; margin-bottom: 0.3rem; color: var(--ink); }
.msg-body { white-space: pre-wrap; }
.reply-form { margin-bottom: 3rem; }

/* badges */
.badge {
  display: inline-block; font-size: 0.75rem; font-weight: 600; padding: 0.18rem 0.7rem;
  border-radius: var(--pill); background: var(--wash); color: var(--soft); vertical-align: middle;
}
.badge.status-open { background: #e5f3e7; color: #1d5e28; }
.badge.status-pending { background: #fdf3d7; color: #7a5b0d; }
.badge.status-on_hold { background: #ece7f7; color: #4a3d80; }
.badge.status-resolved { background: #e0eff9; color: #0f5578; }
.badge.status-closed { background: var(--wash); color: var(--muted); }

/* csat */
.csat { background: var(--surface); border: 1px solid var(--line); border-radius: 16px; padding: 1.4rem; margin: 1.5rem 0; }
.csat strong { color: var(--ink); }
.csat-row { display: flex; gap: 0.75rem; margin-top: 0.6rem; }
.csat-btn { background: var(--bg); color: var(--ink); border: 1px solid var(--line); font-weight: 500; }
.csat-btn:hover { background: var(--accent-soft); border-color: var(--accent); color: var(--accent); }

/* footer — the storefront's warm mocha block */
.portal-footer { background: #a47864; color: rgba(255, 255, 255, 0.75); padding: 3rem 0 3.5rem; font-size: 0.92rem; margin-top: 2rem; }
.footer-grid { display: grid; grid-template-columns: 2fr 1fr 1fr; gap: 2rem; }
@media (max-width: 700px) { .footer-grid { grid-template-columns: 1fr; } }
.portal-footer h4 { color: #fff; font-size: 0.8rem; text-transform: uppercase; letter-spacing: 0.08em; margin-bottom: 0.7rem; }
.portal-footer a { display: block; color: rgba(255, 255, 255, 0.85); padding: 0.15rem 0; }
.portal-footer a:hover { color: #fff; }
.portal-footer p { max-width: 30rem; }
.footer-logo { border-radius: 50%; background: #fff; padding: 4px; margin-bottom: 0.75rem; display: block; }

/* attachments */
.attachments { display: flex; flex-wrap: wrap; gap: 0.6rem; margin-top: 0.7rem; }
.att-thumb img { max-width: 180px; max-height: 130px; border-radius: 10px; border: 1px solid var(--line); display: block; }
.att-file { display: inline-block; background: var(--wash); border: 1px solid var(--line); border-radius: var(--pill); padding: 0.3rem 0.9rem; font-size: 0.87rem; color: var(--ink); }
.att-file:hover { border-color: var(--ink); text-decoration: none; }
input[type='file'] { border: 1px dashed var(--line); border-radius: var(--radius); padding: 0.7rem; font-size: 0.88rem; color: var(--muted); background: var(--wash); }